frequently asked questions

Q: WHAT IF MY PRODUCT IS DAMAGED?

A. We check the quality of all products before they leave our warehouse. If by chance your item arrives damaged, we will exchange it within 7 days of receipt of your email inquiry at : customercare@camiajanineco.com .

We DO NOT offer any returns or refunds. ALL SALES ARE FINAL.

Q. DO YOU PERSONALIZE ANY PRODUCTS? 

A. At this time we offer custom services for denim and camouflage jackets. This request can be booked online under the BOOK custom jackets. 

HOW IT WORKS:

  1. Reserve your commission spot on the calendar by first choosing a date, then providing specifications, and then paying in full.

  2. You will receive a confirmation email, confirming your order.

  3. Your order will be processed, completed, and postmarked (USPS) 14-21 days after the initial date of your booking appt. Once your order has been submitted please be advised that you have 24 hours to cancel your order before it goes into production.

  4. Once your custom order is complete, you will receive an email with your tracking information and estimated delivery date and time. 

 

Q: HOW LONG DOES IT TAKE?

A:The minimum time is 14-21 days from time of booking, including processing and shipping.  All jackets are custom pieces and I'm the sole artist. Therefore, no price adjustments or discounts will be given for this circumstance. 

Q: WHAT DOES THE PRICE INCLUDE?

A: The price includes a 15 minute consultation via ZOOM or by phone, the item and customization (based on the specifications that you provide). Your Zoom link will be sent to you within 24 hours of your booking appointment. Please note, all consultations take place Monday-Friday. Should you book an appointment on the weekend, a zoom link to your consultation will be sent the next business day.

Q: ARE THERE ANY ADDITIONAL COSTS?

A: Embellishments are extra.  Distressing, patches, grommets, and 3D accessories are all considered embellishments, and can be “added on” during the booking and consultation process.

Q: CAN I PROVIDE MY OWN JACKET?

A: Yes, A $10.00 credit is honored for providing your own merchandise at the completion of your appointment.

Q: I DON'T KNOW EXACTLY WHAT I WANT ON MY JACKET. WHAT SHOULD I DO?

A:Do you have a favorite selfie? Do you have a favorite magazine cover? Do you have a favorite quote? Inspiration can literally come from anywhere. Visit https://www.instagram.com/camiajanineco_ to view samples. 

SIZING

Identify the size that you normally wear (denim-no stretch). 

PAYMENT

Stripe, and Credit Cards are accepted.  All commissions must be paid in full to reserve your spot in the queue.  Payment plans are NOT an option.

WHAT DO YOU OFFER OTHER THAN JACKETS?

Denim Shirts and Denim Vests. 

CANCELLATIONS AND RETURNS

You have the option to cancel your custom jacket order within 24 hours of booking. Cancellations/refund requests received after the 24 hour mark are non refundable.  Nights and weekends DO count toward the 24 hour time clock.  All sales are final. If item arrives damaged, these are handled on a case-by-case basis, otherwise no returns. 

SHIPPING

We ship domestically (within the United States of America), with tracking. Shipping is already included in your commission price.  No international commissions accepted at this time. 

PRIVACY

Your contact information will not be shared with third-parties.  However, your commissioned/custom piece may appear in publications and marketing material.